Hotels Heldens

"I would rate it 0 if I could. First off, the place is much more rundown than in the pictures. We stayed for one night, we got a room next to the reception facing the market. And all night there was extremely loud music from the outside, I guess some kind of event at the market square? However, we were not warned that such an event was going on when checking in - and were not given the option to get a room that faces away from the noisy side. The loud music and blaring announcements, which were so loud that not even the best noice-cancelling earphone worked, went on from 6pm until much past midnight. We had an early flight to catch and couldn't sleep all night leading us to get only 3 hours of sleep before a long flight. I found this entire arrangement very unprofessional and inconsiderate. The soundproofing in the room was clearly terrible and as a hotel, you should inform the guests if there will be loud noises expected and give them the option of a quieter room if possible."