Rooms were very outdated (peeling paint and wallpaper, grimy bathtub, dusty, old fashioned drapes/curtains etc.) and the property was overbooked. At check-in, (well after 8pm) my party and others who had confirmed/paid reservations were told that there were no available rooms.
The staff did their best to manage the situation, and should be commended for deescalating several snafus, but they were just as frazzled and gobsmacked as the guests and had no support from management/corporate.
It took more than an hour to “find” a room for my party. After traveling for much of the day, along with the nightly rate of the reservation, the experience was an unacceptable one!
