2/10 – Ungenügend
FARAH
Mit der Familie gereist
22. Dez. 2025
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
We checked in on Saturday for two nights. I have stayed in many different places around Qld but this was undeniably the worst. On our first day, no pool towels were available for us to use due to reception closed. There was a power outage from around 5pm to 8:30pm on our first night. No power, no water, no cooking able to be done. No showers, no hand washing, no use of toilet flushes. I had two elderly parents with me and there were five of us all up. We couldn't leave the unit as the lifts were not working and it was 9 flights of stairs down to get anywhere. It was nice that the property manage allowed us to check out 1 hour later on Monday, but this did not feel like enough. On Sunday morning at 9am, I attended reception to request more tea/coffee, toilet paper, an extra bin bag, etc. By 12:30pm this had not been provided. There was only one small sachet of dishwashing powder and laundry powder for 5 guests for two nights/3 days. I phoned the main number and was advised there "was no guarantee" it would be provided since reception was now closed and is only open for one hour on weekends, from 9am to 10am. This meant we had to drive out to buy these bare basics. There were 5 of us and what was provided was simply not enough. The BBQ at the pool was not working and when I asked for help, I was advised that due to the power outage the night before, other issues would take precedence. . I've stayed in many, many places and this was by far the worst.
FARAH
Aufenthalt von 2 Nächten im Dezember 2025