2/10 – Ungenügend
lisabeth, Naugatuck
Mit der Familie gereist
2. Mai 2025
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Terrible experience. The hotel looks VERY nice from the outside, in fact you can see how nice it appears from route 95 south. However, it was a disaster upon entering. There is no lobby. The reception area is through a back door & check-in is at a window like a coat check-in.They did not have our room because the employee said we were not assigned a "room number". He saw our reservation on his computer with details of our room type, etc. We also showed him our phone with reservation & itinerary #s. Room choice matched his.
Still said no "room number" assigned to us so best he said he could do was CANCEL our current reservation & give us a new & different type of room, which was going to cost more than our reservation made days ago. Never heard of such a thing. Not sure what kind of operation they are running there.
*In all fairness, the employee, Rondell O. was very nice, assuming he was just following orders.
Some of the guests also looked a little on the shady side.Was shown a room; very old looking inside, unlike the outside appearance.
We did not stay there due to the circumstances. Finding another hotel on a Saturday night was not what we envisioned, as we book through Expedia all the time & love their service. *Expedia was very helpful & accommodating when I spoke to them regarding the situation.
lisabeth
Aufenthalt von 1 Nacht im April 2025