2/10 – Ungenügend
Allana M.
27. Apr. 2025
Verbesserungswürdig: Sauberkeit
Disappointed with lack of cleanliness
We arrived at the property and the check in process and instructions were easy to follow. On arrival first impressions were good until we actually looked at the rooms. In particular the bathroom, the floor was covered in black hair and dust which was all around the skirtings, the toilet, the floor and the bath mat were covered and looked like they had not been cleaned in a long time. I contacted the owner who was very responsive and sent the cleaner round that evening to clean the bathroom. The cleaner arrived and cleaned the bathroom and said it was because the mop head had hair on it that she had not noticed. We got up the next morning and in the daylight noticed that the whole apartment looked like it had not been cleaned. There were crumbs all over the floor in the kitchen area, the carpet in the bedroom did not look clean and there was dust/dirt under the bedside tables. The kitchen cupboards had food stuff splattered on them and the table in the living area had crumbs on it and hand/grease marks where it had not been wiped. The bedside tables had round grease marks on them where an item had been sitting and the fridge had sticky marks on the shelf where it had not been cleaned. I messaged the owner the next morning to advise him and sent him the photographs and he thanked me and told me he would advise the manager of the cleaning company. It is very noisy with constant banging doors day and night and heavy traffic from industrial estate early AM
Allana M.
Aufenthalt von 2 Nächten im April 2025