We arrived at our unit at 6pm, after a long day of traveling only to find that our door code that was emailed to me did not work. This was AFTER I had texted Vacasa earlier in the day to confirm that this code they sent me was for the door, after I had seen a previous review stating they had the same problem. Well, that code was for parking only. We got in after being on the phone about 15 mins to get the door code.
The unit itself is spacious and in a good spot in the complex. Some of my opinions: Extra blankets would of been nice. Too much decor / knickknacks everywhere. Smart TVs in all bedrooms would come in handy for the kids (it was only available in living room and bunk room)
I tried to boil some water to cook and the burner on the stove started to burn the pot. I quickly turned it off but I was afraid to cook on high heat after that. The bunk area was dirty. The mattress itself was clean but the space the mattress sits in had an accumulation of crumbs, dirt and who knows what else. The mattresses need to be removed and that area vacuumed/ wiped out
On our checkout day, housekeeping came in while we were still in the unit at like 8:30, when checkout wasn’t until 10.
It seems like management needs to communicate a lot of things better.
Overall though, our family had a good stay. The amenities and activities the waterscape provides is awesome. The beach also showed out for our stay, it was beautiful.