Finde Fincastle Country Club Hotels

„Hotel lobby was very clean but our room was filled with stink bugs (counted at least 10 visible) and TV did not work. We called the front desk (which they seem to not believe us) and came to room to validate our concerns. We were told they have a stink bugs problem that they couldn’t control and verified….. yes the TV was broken ( turned on with sound but no picture). Staff ended up changing our room with NO Bugs and a working TV.“

„Old, dated, dirty (probably original) carpet. Paint peeling badly. Limited outlets. You could either plug in the lamp or the TV. When we arrived both the TV and microwave were unplugged. Three light bulbs were burnt out and there was a hole in the desk chair. If you swung the bathroom door shut and let go, it stopped. Tried two luggage carts and both had one flat tire. “Breakfast” was either a waffle (only one waffle maker) or cereal. Coffee was limited and had to remind staff to refill it. ...

„Didn’t like how the buildings were set up it was really confusing. The toilet didn’t really flush very well. The shower water pressure was decent but not great. The hair dryer didn’t work. The tv said we got channels 9-37 and there were only about 5 channels that actually were able to watch. All the other ones were like abstract paintings. The rest were just snow. The room was clean and the staff was friendly getting new towels for the second day. But they only have two. Could put a couple more ...

„No deadbolt and the door latch mechanism was missing from the jamb. Had to rely on the latch in the door to catch in the open hole in the jamb. There was a security swing latch that barely closed. There was food and candy wrappers on the floor in the corner next to the bed. Walked across the floor barefoot and had to clean my feet before putting socks on. Shower head coming out of the wall and spout pulled away from the wall.“