We arrived relatively late (10pm) and the property owners received us with a smile regardless of the fact the we told them that we would arrive at 8.
We went to the area for the aletsch panorama hike and they were extremely helpful pointing us how to get to the ski lifts and which buses / trains to take to get to where we wanted to.
Plus they mentioned that in that weekend there was a discount that included all ski lifts and a meal, which was very helpful of them.
Overall, an incredible experience, very nice apartment with views of the mountains and quiet and very comfortable place. Highly recommended and will visit again