2/10 – Ungenügend
Diane
Mit der Familie gereist
2. Mai 2024
Verbesserungswürdig: Personal & Service
We rented a room at the Holiday Inn which is a half hour from our home because our floors were being redone and the house was not ready for us. Upon arrive/check in, after the receptionist clearly saw us waiting 20 minutes for our turn to check in a person walked in and she started to check him in ahead of us. I had to speak up instead of her saying we were next. The man thought we were with the woman that just check in, not his fault, but the clerk should have known. Then after giving her my ID and credit card, she pushed them back across the counter to me and said she could not rent to me. I thought she was joking. She repeated and I asked why??? She said they can't rent to locals. I asked for what reason, and she just kept repeating the same thing. The Holiday Inn left a family of 3 without a place to stay that night (at 7:30pm). We had work and school the next day and had to find another place to stay. Unacceptable business policy and what a way to treat the locals who have referred family and friends to them for years. When I mentioned that I have already paid for the room, she said we would have to take that up with Expedia. So, on that note we would like to be refunded for the charge. Thank You. Diane McKee
Diane
Aufenthalt von 1 Nacht im März 2023
