2/10
Before I booked this property, I communicated with the host to ensure accessibility for my grandmother with a torn ACL and injured hip. I messaged the host asking how many steps there were to the door-they replied telling me there were only 2 steps to the door so I went ahead a booked the place. We were super excited to have found such a nice cabin with a great view that our grandmother could enjoy since this was her bucket list trip. We drove 6 hours and got to the property at around 11pm. My mom and I then walked around the entire property trying to find another entrance with the two stairs we were quoted. We were unable to find any other entrance. We then asked the next door neighbor who was outside if there was another drive to the house that led to another entrance and they said not that they were aware of. I contacted VRBO and they told me they also did not see that there was another entrance. So we were unable to stay there since there was actually 20 stairs and only one entrance. We then had to drive another 35 minutes to the nearest hotel and pay an additional 500 for two nights there instead of the cabin we had booked. The owner is refusing to refund us when I would not have booked it in the first place if they would not have assured there was an entrance that only had 2 stairs. Not to mention when we arrived at the property the storm door was wide open. 0/10 experience. Very disappointed.
Hunter W.
Aufenthalt von 2 Nächten im Mai 2025