We booked a suite on the top floor for our wedding anniversary and my husbands 50th birthday. We got the keys for our room, but the door would not open so they moved us to another room on the 16th floor.
We were looking forward to our stay on this floor because we stayed at the Matrix on our wedding night :) BUT! this stay was not good. The bathroom shower had hair on the walls and floor. If the dirtiness was this brazen and visible, we can assume the bathroom and room have not been cleaned. We instantly got the ick.
We called the front desk to tell them about the state of the bathroom and the suggested we book into a room on the 3rd floor. The room was clean, but it was not what we had in mind for our romantic evening. The room was far too large, more fitting for a bride and her family/ bridal party.
The front desk staffer, was gracious and helped us as best as she could. But after seeing the room, we decided to stay at our own home, in our own bed and cancel our stay at the Matrix. Please update the rooms, and make sure they are clean before guests check in.
Kindest thanks,
The Douglases