2/10 – Ungenügend
Brian
16. März 2026
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Not clean
Pet hotel
Not suitable for anyone with animal allergies
When we arrived at the hotel at 11:30pm we then found out that the room was a room used for owners with pets
We were not offered a room pet free.
As it was so late and been driving for over 6hrs we looked at the room - but the room had a really strong cleaning product smell - probably trying to mask the animal smells, and looking closely on the floor you could see animal hair.
So we left the room as it was not suitable for us.
The animal smell etc is a problem as we both suffer from Asthma and dog / cat smell / hair can give us an asthma attack
So after driving 6hrs to the hotel we could not stay and had to decline the room.
As it was now after midnight it was too late to book anywhere online so we had to sleep in the car.
At no time during the booking for this hotel did it state all rooms would be used by animals - if I had known this I would not had booked this room.
The staff member at the desk could not deal with the booking issue so she wrote down my mobile number for the manager to give me a call.
It’s now Monday and I still have not received a call.
I would like a refund for the distress this has caused, maybe highlight in the booking that this hotel is a pet hotel for future guests
Brian
Aufenthalt von 1 Nacht im März 2026