The hosts are absolutely lovely and I'd give them 5/5 - they are what's great about this hotel! Thanks for your warm, welcoming greeting, being willing to help with the smallest of things (when I knew I was tired and my brain wasn't working). I would probably stay here again just for how awesome the hosts are.
However, this could be because I'm unfamiliar with the town and isn't a fair representation, I didn't love the area. It felt a little rough and the bars on the hotel room and the 'see something, say something' room key ring gave this impression as well. It might have just been the hotel going the extra mile because of an isolated incident at some point, or could be town-wide, but just made me nervous.
It's a little tired, but a lot of hotels are. I slept really well, so something was working, but overall, lovely people running this and I appreciate that a lot - thanks so much!