Verifizierte Bewertung
2/10 – Ungenügend
Joachim
3. Nov. 2026
Verbesserungswürdig: Sauberkeit, Check-in und Kommunikation
Disappointing stay with numerous unresolved maintenance issues
My stay at Concorde Tower, managed by Silkhaus, was disappointing.
Upon arrival, I experienced difficulties accessing the apartment due to incorrect check-in instructions. Once inside, I discovered water leaking from the kitchen ceiling.
Following maintenance work, the water supply to the kitchen was turned off and remained unavailable throughout my stay. The kitchen sink and washing machine could therefore not be used.
I was asked to use the apartment's towels to absorb the leaking water. Despite several requests, no replacement towels were provided, leaving me without usable towels. I had to borrow towels elsewhere.
The electrical outlets were also switched off following the leak. Restoring power was difficult because the electrical panel was concealed behind a picture.
Other issues included a defective bedside light bulb, a broken bedroom table and a non-functioning Dyson fan remote control. I also found a dead cockroach in the entrance area.
I reported these issues to the property management, but several remained unresolved until my departure.
Overall, the apartment's condition, maintenance and handling of my complaints did not meet my expectations. Based on my experience, I would not recommend this accommodation.
Aufenthalt von 5 Nächten im Oktober 2026