Not safe: The rooms don't have deadbolts. One of our rooms had a light with no bulb, just wires hanging out. Some of their outlets aren't secure in the wall; when you plug in a phone charger, the whole wall around the plug caves in.
Unorganized: There were 5 of us in our party, 3 experienced huge difficulties with their precheck list, which took a week of back and forth to solve everything. Then when we got there, they had me change rooms about 15 minutes after I unpacked.
There's no staff on site: They contract a security company to have a security guard near the front door once in a while... that guard told us about all the same problems that all the guests have, and it never really gets fixed - just trashing the company and the staff (but rightfully so). But because there's no staff on site, when i got into my second room and saw the body lotion was empty, I messaged them and the response said they'd have it to me in 24-48 hours and would not be able to give me a time or let me know in advance when they'd be entering my room.
Other small things like the blinds being transparent and letting the sunlight in very early. One of our team was in a room near the 7-11, so their flashing lights were on all night, and no way to block them out. Out of the 5 of us, only 1 had a tv that worked.
The only positive things I could say are that the rooms were clean and the towels were nice and soft.
