"There are definitely several positive aspects. The room was spacious, the bed comfortable, and the balcony offered a nice view. We also appreciated having a safe, coffee machine, and kettle in the room, as well as the water dispenser in the hallway. The breakfast buffet was sufficient overall, and the freshly squeezed orange juice deserves special mention.
Another highlight was the adjacent Bistro Mulaj, where hotel guests receive a 10% discount. The food there was genuinely very good. The airport transfer service for a fixed price of EUR 20 was also well organised.
Unfortunately, there were also many small issues that together created an overall impression of carelessness and lack of attention to detail.
For example, the hand soap was empty when we checked in and was still not refilled the next day, forcing me to actively search for the cleaning staff and point it out. Similar small things were repeatedly forgotten during room cleaning, such as refilling toilet paper. At the same time, all towels were unnecessarily replaced every single day, even when this was clearly not needed.
The breakfast room was usually overcrowded as well. I repeatedly had to inform the staff about missing items, such as there being no napkins available or the coffee machine not working properly. In fact, there seemed to be some kind of issue with the coffee machine every day. Having a second machine would clearly make sense. Tables were also cleared far too slowly."
