Hotels Crans

"Unfortunately, this hotel is far from my idea of a good hotel and does not really match its description. At first, we were offered a room of a lower category than the one we had booked and paid for. In the new room, the jacuzzi did not work properly — it only filled with water and nothing more. Breakfast was a disaster. For €16, we were offered half-dried ham, cheap yogurts, and some kind of jam that seemed old and unappetizing. Apart from baguettes and a few pieces of cheese, there was nothing else. Eggs had to be cooked by guests themselves by putting them into hot water. Reaching the parking area at night is very difficult — there are no proper signs, and those that exist are not illuminated. The staff, however, were friendly and helpful, and this was the only positive aspect of our stay. I will never stay at this hotel again."