This was the third property we have stayed at in Palmilla. We love the neighborhood and have even looked at buying in the neighborhood but given our most recent experience, we are rethinking that options. The neighborhood is quiet compared to other options on the island and with little ones, it tends to make for a nice vacation. Unfortunately this property did not live up to the Palmilla experience. The house was spacious and the bunk banks made it great for kids. The house had nightlights throughout the unit which was thoughtful. We also enjoyed the games they had at the unit. However, the property wasn’t cleaned properly when we arrived. It seemed like the cleaners were rushed due to the details they missed. The towels had dark spots on them, there were dirty dishes in the drawers, the microwave was dirty from the previous tenants, hair was in sheets on multiple beds and hair was on the window ledge in front of the master sink, blinds were dusty, trash bags missing, etc. We found glass on the kitchen counter which led us to a broken vase. The WiFi information wasn’t accurate and it took a little while to track it down. When I continued to follow up on issues, I was asked to be patient but this was not how I expected to start my vacation. Unfortunately due to the delays with the WiFi info it meant we were working late into the night. Obviously they have been renting the unit so requesting the info should not have been an issue. I tried to call Vacasa and couldn’t get through. Per their recording, I texted for quicker response. I had already texted one of the numbers they texted us from about the confirmation and did not hear anything so this was my third attempt to contact. I reached out to Vacasa about these issues immediately. Later that evening, I got a text asking about the cleanliness of the unit. When I responded, they asked for pictures which I had already sent and told them to speak with their other team members. That was the last I heard from them on their desire to know about the cleanliness of the unit. Unfortunately the experience continued to go down hill. We came back to a leak the first night we were there. A contractor arrived around 11 pm to look at the issue. Then one of the following days a new leak appeared. We had more contractors out to look at that leak. It appeared that the issues had been ongoing but the maintenance had just been delayed. One of the leaks was on the steps and we had a bowl out to catch the water. Our little one fell trying to go around it. Honestly, our experience with the unit just became a joke. By the end of the trip, we were down to 1 1/2 bath of the 3 1/2 bath unit but one of the sinks in one of the bathrooms we were able to use was clogged. The golf course view was nice and the location within the neighborhood was convenient but we were highly disappointed with the condition of the unit. At the end of the day, the stay was not worth what we spent. We booked the trip thinking that we could relax but we returned home no more relaxed than when we left. We spoke with Vacasa on multiple occasions during our stay. We understand that they acquired Turnkey and they are experiencing some hiccups but we have never had these type of experiences previously. While a discount was provided for the issues, we would have much preferred a different experience or a different unit. We had to option for a late checkout when we were leaving but we had no desire to stay longer than we needed. We even anticipate leaving early due to the condition of the unit but guest services was not open to return the golf cart until 9 am the following morning. Needless to say, if we return to Palmilla, we will not be returning to this unit. It’s a shame because we were looking forward to a nice relaxing trip.