2/10 – Ungenügend
karen w.
5. Sep. 2023
Verbesserungswürdig: Sauberkeit
Very disappointed
We arrived on Friday to find the toilet, wifi, and tv's weren't working. I notified the property management team a few times via their text communication that was recommended then was told to call a 800 number. I asked for someone to call me regarding the issues and several hours later on Saturday finally received a call.
They decided to send over maintenance later Saturday night without notifying me then left a note saying they couldn't enter because we weren't there. So I had to reach out again and told them how disappointed I was and so they asked for a good time on Sunday night to stop by. Since we were leaving on Monday am I said it was too late.
The place wasn't in the best condition with mold in the bathroom and poor beds along with wifi, tv, and a broken toilet but the most disappointing part was the lack of customer service from the property management team.
karen w.
Aufenthalt von 3 Nächten im September 2023