2/10 – Ungenügend
melanie
Mit der Familie gereist
11. Juni 2025
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
DO NOT STAY AT THIS "HOTEL" we drove 9 hours to this property. As we pulled up a car next to us was angry throwing his bags into his car. He said I wouldn't stay here place is full of bedbugs and roaches he let us look at his room and sure enough bedbugs. I booked this place with Expedia and they said they would contact the property and cancel my reservation. Than they said they can't reach anyone at the desk. We had to back track an hour for a different hotel with 3 kids and a dog at 1am. I was told that they are trying to contact the property I even tried no answer. That was May 23rd. It's now June 5th and I was getting frustrated and got a hold of Expedia they FINALLY got a hold of someone named Andy and said they are declining my refund request. So I called myself SECONDS after learning this and apparently Andy isn't in. The lady said they have no bed bugs because no one has complained. The reviews it's self should be a big sign. I wish I would of read the reviews before booking this hotel. They still refuse to give me my money back.
melanie
Aufenthalt von 2 Nächten im Mai 2025