2/10 – Ungenügend
Miranda
Geschäftlich gereist, Mit dem Partner gereist
5. Okt. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I booked a hotel in my name paid for it with my card, tried adding my fiancé on to the room agreement as a common courtesy for the hotel in order for them to know all parties staying at their establishment.
Upon check-in only my fiancé was on the room agreement, not myself. Mind you, we both were present to check-in. The person working was already racist towards me an American, & my fiancé and African German-American. This guy wouldn't accept a $100.00 cash deposit, would not take my card because the room was in her name. I even showed him i booked it on my phone,my Expedia application, my email, He was rude to the point that we felt uncomfortable staying here. Especially with the derogatory names.
I even paid for the insurance, something I never do, my fiance told me to do it just to be safe. Only to find out the insurance is a joke. Pocket money Expedia gains long-term in hopes issues never arise from issues, a SCAM.
What Expediadoes do is say we refundedyour insurance, so as to not honor it.
Insurance fraud? Checking into that.
So if i pay for car insurance have an accident i just get refunded my insurance payment without the issue being covered? I think not.
We were hung up on by the first representative, had to call back... all this taking long-periods of time. To be refunded, customer service would not help us get a room, holding our refund hostage so we just slept in our vehicle because it was too late to try to find a place.
Insurance. Was a complete scam.
Miranda
Aufenthalt von 1 Nacht im Oktober 2025
