2/10 – Ungenügend
Jillian
Mit dem Partner gereist
16. März 2026
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
While trying to check in the man at the front desk seemed confused that we had booked online and had to make 2 phone calls. After receiving pur room key, we get.to our room and they didnt work, which i think the man at the feont desk knew because he was there 2 seconds later to use his key to let us in. We walked into th room and their was a huge stain on the bes spread, i turned to my husband and said lets just go home. We walked back into the hallway where the front desk guy still was talking with another guest. And told him there.was a huge stain on the bedspread and we would like a refund. We told him we were just going to go home. He offered a partial refund and said i needed to reach out to the third party i booked with (expedia) in order to request the remaining amount be refunded because expedia hadnt released the full amount to them yet. I reached out to expdia immediately and explained what happened. They tried reaching out to the hotel repeatedly. Finally 2 days later i got an email saying the hotel decided not to refund the stay. So the man lied right to my face.
Jillian
Aufenthalt von 1 Nacht im März 2026
