2/10 – Ungenügend
Avis
16. Apr. 2026
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Upon checking we were place on the 4th floor after being in the Quality suites we experienced elevator shut down only to be out of service for 3 days of our stay. We were not able to take proper showers due to hot water shortage, the front desk staff seemed to not care about our concerns and choose not to address our concerns. I ask to be moved to another floor. The front desk clerk indicated that he would inform me once the rooms became available he would let me know only to have disappeared at that day of business. Our rooms never got cleaned I only asked for fresh lining and that service wasn’t provided. I assumed this is a family business it appeared that the family lived in the complex they were provided for and I as a paying customer was treated as I didn’t matter. Guess the family occupied all the lower level rooms and I as a customer had to suffer and be inconvenienced because my customer service didn’t matter to them. I hope they get to read this comment and will decide to meet the needs of your customer.
Avis
Aufenthalt von 4 Nächten im April 2026