Hotels Civil Lines

„We had a great 3 night stay at Welcomhotel by ITC Prayagraj! The rooms were spacious and comfy. The food at restaurants onsite, including the brunch, was excellent. One thing they should improve on is the service at the restaurant - it was very slow. Probably they need more chefs. We will come back again and highly recommend this centrally-located hotel.“

„Das Hotel als luxury hotel zu umschreiben, ist sehr weit hergeholt. Die Zimmer sind schlecht gepflegt und derart dreckig, dass es uns ekelte, irgendetwas abzulegen. Die Ablagen, Schraenke und Nachttische waren mit Staub ueberzogen. Selbst das upgrade in die naechste Kategorie, zeigte die gleiche Unzulaenglichkeit, so dass hier das Management dringend gefordert ist, diesen Mangel zu beseitigen. “

„Apart from the price which in any case was unrealistically high during Kumbh Mela for all hotels in Prayagraj, zone connect at the Park is excellent. Special mention to front desk staff who are very helpful and friendly. Vijay Nehra gets a special mention for his helpful nature. Civil lines , shopping and markets are close y but doesn’t cause any disruption as the hotel is tucked away in a smaller street close to Civil Lines. Good hotel to stay“

„There was no wifi available (as promised). Air-conditioning also stopped working on the night we stayed there. They couldn't fix it before I checked out. On top of that, the Power (electricity) got down too on entire floor for few hours and they didn't have any alternative to . All in all, the amenities wise, the stay was terrible.“

„The staff were very friendly , helpful and cooperative . They helped us to navigate . The stay was perfect.“

„Good staff and nice location “

„The rooms could have been cleaners with better bed sheets. The toilets also were not clean, stains and dirt around the toilet seats. Staff were excellent “

„Average “

„They don’t have a DND sign usage in the hotel and staff keep disturbing by pressing the bell all the times inspite of instructing the reception staff not to disturb “

„Location“

„First thing evening manager said we do not have reservation and later after we showed him reservation details he said we have reservation for one room and later said we have 2 room reservation but gave one room. Next day morning 8 AM he gave 2nd room and we checked out at 10 AM. Hotel charged us for 2 rooms and they provided only one room and no refund. Manager behavior was rude and do not have accountability. Manager said we can cancel the reservation for one room but we did not find option ...