Hotels Civil Lines

„Room was spotless; staff were very courteous “

„The staff was amazing and accomodated all our needs“

„Good staff and nice location “

„Excellent hotel in all aspects - cleanliness, staff, food, comfort, luxury. All 5 stars. “

„Very nice and clean, nice bathroom, very friendly staff, good food in restaurant. Helped us hire a taxi for further travel. Overall nice place! “

„Das Hotel als luxury hotel zu umschreiben, ist sehr weit hergeholt. Die Zimmer sind schlecht gepflegt und derart dreckig, dass es uns ekelte, irgendetwas abzulegen. Die Ablagen, Schraenke und Nachttische waren mit Staub ueberzogen. Selbst das upgrade in die naechste Kategorie, zeigte die gleiche Unzulaenglichkeit, so dass hier das Management dringend gefordert ist, diesen Mangel zu beseitigen. “

„Cut above “

„I stayed in hotel for two days“

„Hotels.com charged me 160 dollars and it was a let down compared to that price point.“

„Average “

„Rohit and staff did an excellent job during our stay for Kumbh.. they even served hot dinner on the night that we were late coming back to the hotel after sightseeing at the Mela.“

„excellent location but poor services in hotel. Restaurant staff and quality of the food is the worst.“

„Overall good“

„Great location and property “

„Faced No issues even during times of COVID. Yes some facilities are unavailable as a measure of precautions (like food, newspaper, etc.). But the room was clean, the staff was readily available on call. Thanks a lot. “

„ They do not have enough mineral water for drinking and despite of paying they are not stocking. They told me shop will open at 7 AM for mineral water and he would get it but when I came back at 7, he told me the shop is right opposite to hotel and I can buy water from them. These people were sleeping on couches in front desk where customers and their guests sit during day time. They just care for their comfort and not customer’s . I think better idea is to include price of drinking water per ...

„First thing evening manager said we do not have reservation and later after we showed him reservation details he said we have reservation for one room and later said we have 2 room reservation but gave one room. Next day morning 8 AM he gave 2nd room and we checked out at 10 AM. Hotel charged us for 2 rooms and they provided only one room and no refund. Manager behavior was rude and do not have accountability. Manager said we can cancel the reservation for one room but we did not find option ...

„La camera in dormitorio che costa 2000rupees, me lo hanno fatto pagare 5000 a notte solo perché avevo prenotato con un app al di fuori dall'India. Hotel situato in un luogo comodissimo e centrale peccato i prezzi, a causa del kumbh mela i prezzi stanno alle stelle e loro se ne approfittano di questa situazione. Comunque alla fine ho ricevuto il letto, e un bagno che alla fine va bene. Non posso pretendere di più. Solo alla fine quando stavo facendo il checkout e perché c'era il proprietario ...