2/10 – Ungenügend
Danny
Mit der Familie gereist
4. Okt. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I first checked in with my family and our suite with balcony was very unclean !!! The floors had candy Nerds all over it and visible crumbs everywhere … we were staying for 3 nites and sometimes things are overlooked ( I am not a Karen lol ) so simply went to guest services and asked it to be recleaned properly was informed it would be . After an hour we went back up and still wasn’t done at this point it was getting annoying so I went back and they said they were unsure when house keeping could get to it and they could instead move me so we opted for that ! Over the next several days we asked house keeping to please bring fresh towels and if our room could be quickly done every time it wasn’t …. I could go on and on about our stay but am not one to complain . But this is ridiculous and DEFF won’t be staying at a Great Wolf Lodge , they had record of the uncleanliness yet didn’t seem to care to maybe ensure things were done properly ! If I could recommend to anyone of your looking to have a clean enjoyable fun stay , just don’t do it at Great Wolf Lodgebin Gurnee Illinois
Danny
Aufenthalt von 3 Nächten im Oktober 2025
