"We arrived around 2:00 AM. Unfortunately, the first room assigned had a defective door lock and could only be opened with the staff’s master key. The butler acknowledged the issue but did not offer a solution, so I went to reception myself. The manager apologized and upgraded us to a Royal Club Room, with the understanding that Royal Club amenities were included. We had also booked the airport pickup service (4,425 INR for 16 km), which felt quite expensive.
Throughout our stay, communication was inconsistent. At check‑in, we were told we had lounge access, but on the third day we were informed it required an additional paid package. Staff members confirmed the lunch buffet was open until 3:30 PM, yet at 2:45 PM we were told it closes at 3:00 PM. The Saturday seafood buffet also caused confusion: the menu listed drinks without prices, and we were initially told drinks were included, only later corrected that only non‑alcoholic drinks were covered.
Many services rely on confusing package structures, leaving guests with the feeling of being upsold.
Dinner at the XO Restaurant (7,000 INR for two) was disappointing: dim sum wrappers fell apart, the Hongkong Chicken was dry, and the seabass was overcooked.
At checkout, an extra beer was mistakenly added to our bill.
The room was clean but below Western 5‑star standards and would benefit from modernization. The location is excellent, but service inconsistency affected the stay. Hope to see some improvement next time"
