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„Poor breakfast product-/service quality“

„Das Shangri-La ist mit Sicherheit das beste Hotel in dem ich während meines gesamten Aufenthaltes in China (4,5 Monate) gewohnt habe.“

„comfort but low service level“

„The hotel was very close -less than 5 minute walk- from the ChangChun Metro Line 2 NanKwan Station so it was very good for guests to make access to most tour points. But most staffs didn't seem to know how to do their work. I made the reservation and paid all including breakfasts in Korea 13 days before the arrival at the hotel. Just after check-in, I entered the room on the 12th floor and began to unpack, when a staff came up, knocked the door and asked whether I paid expenses. I answered I ...

„Great place to stay at,clean and tidy,love the laundry machine and trying machine at the laundry room.“

„The front desk has been extremely helpful. I had problem with my phone at the last minute and I couldn’t call a taxi. Miss Yang who works at the front desk was able to get one for me as I was late to my 20 years school reunion. Kind enough to take pictures for my friends and I when we came straight back to the hotel afterwards. Rooms are extremely clean. We had an amazing view from our room. My grandpa loved the hotel so much that we went back and stayed a couple of more nights . “

„All stuff’s attitude is super nice , while the room is not very clean that there is thick dust on bed head and dirties on the tiles in kitchen. The water of shower room is leaking out thru the door. The water heating machine is not working, have to call technician to turn it on manually. “

„It's a bit unfortunate that there's no elevator, but it's quiet and the staff is kind. If you're unlucky, your bathroom might lose water, but don't worry it'll be back soon“

„Shopping mall just beside, many food and very convenient. “

„Hotel magnífico, quarto super confortável. Café da manhã da melhor qualidade.“

„Good“

„Non-smoking room smells like cigarettes. Descriptions have sauna, bubble bath which were not available at all!“

„My room was someone had smoked in the room although this hotel is no smoking anywhere! I have to ask a air clearing in the night.“