Cerro Alto: Touren und Aktivitäten

We are from Canada, we pay a greater amount for all travel than many other countries, maybe we are setting our standards too high. We believe the staff are doing the best they can with what they have to work with. We understand tourism in this area is down up to 40% and the funds aren’t available for overall property maintenance but basics and standards can still be met. Our experience at this hotel has been extremely disappointing. The level of cleanliness, maintenance, hygiene, and service is simply unacceptable. The pools, and hot tubs are slimy, green and you cannot see to the bottom. They did not clean the main pool until we made comments. The mold/musty odor in our room is extremely strong, particularly at night. It is so bad that we had difficulty sleeping and woke up with a sore throat. This has seriously affected our comfort and enjoyment of our stay. One of the chairs in the dining area of our room has visible mold. The dining area is also poorly maintained. The chairs appear to have mold, and the curtains are dirty and in poor condition. Even more concerning, one morning at the breakfast buffet, we found visible mold on the sliced bread. Food with visible mold should never be available for guests to consume. The staff removed the two slices but not the entire loaf of slices. There is also a water leak directly outside of our room. The floor becomes extremely slippery, creating an obvious safety hazard. Instead of properly repairing the leak, the hotel has simpl

Most definitely have to visit the spa. 10/10 experience!

As an Airbnb host myself, I understand that issues can come up during a stay, and I’m not someone who typically complains or leaves negative reviews. Unfortunately, this was my first trip to Cabo, and after this experience, I honestly don’t know if I would return. From the beginning, the resort was not very helpful. We were offered an all-inclusive option for $150 per person, per day, which felt excessive—especially considering breakfast was already included. I also requested a crib for my baby ahead of time, and it was not delivered until after I formally complained. What was most disappointing was how management handled my concerns. A manager came to our room supposedly to apologize and resolve the situation, but instead, things escalated and she began raising her voice/yelling inside our room while my baby was sleeping. That was completely inappropriate and made an already frustrating experience much worse. The food was mediocre, the pools did not feel clean, and unfortunately, we also returned home with COVID after our stay. Overall, this was not the experience I expected for our first trip to Cabo, and based on our stay, I would not recommend this resort.