Luxushotels in Central Illinois suchen

"Stayed 10–11 August. Upon arrival, we were given the wrong room (one bed instead of the two queen beds booked). This was corrected after complaint. Later that evening, we returned to find dirt in the sink and the sink completely blocked. No maintenance at night – we were handed a plunger and told to fix it ourselves, which didn’t work. No other rooms were available. We were promised that our rate might be adjusted and that the assistant manager would call us the day after check-out. That call never happened. Polite staff, but the lack of maintenance support, failure to resolve problems, and unkept promises made this a very disappointing stay."