STAFF: FD staff upon arrival: sarcastically complaining to one another about her job (Laura?) Employee about to come on duty (already on?) comes behind counter with huge plate of food, talking with her mouth full. First employee did not say hi to me, upon arrival, did not welcome me, barely looked up at me, just growled “she will be with you in a minute” while 2nd employee paraded by and to the back with her huge plate of food.
When I heard a dog bark (turned out to be behind me on lobby tv) I asked if this was a dog hotel, which I avoid. She said yes. I said if a dog barks, you address that, correct? She shrugged, so I attempted to clatify and employee (#2) said she would do NOTHING about a barking dog, but pointed to employee #1, who was LEAVING FOR THE DAY, and said “she might” and shrugged again. Not typical of Hilton, whose tarnished brand has gone downhill in the past 4 years. I stayed at 3 Hilton’s this trip and 2 of 3 have SERIOUS issues with umprofessional, rude, without knowledge, not helpful, uncaring, staff, this Jekyll Island location being one of 2 rating poor to unacceptable bad attitudes of staff.
ROOM: large handicap room, clean, very basic, bed was comfortable. Blackout drapes, fridge, cooling/heating with constant fan was acceptable noise rang
BREAKFAST: basic, various choices. acceptable
POOL AREA: did not use, looked nice from afar
WALKOVER TO BEACH: in good condition, extremely narrow beach, not accessible at high T
Due to Staff- would NOT stay again
