We were not able to get any sleep due to noise - by far one of the worst experiences we have ever had in a supposedly high standard hotel. Our room was located on the ground floor, right next to the entrance, the lounge area and elevator - very noisy, lots of passage, music, no privacy or quietness possible. It is the first time we see a room being put in such an area, and last time we will accept to enter such a room. On top of that, a ventilation duct links to the neighbouring room: we could hear absolutely everything from our neighbours during the whole night (tv, snoring…) as if they were in the room with us. Last but not least, at 5am, some loud engine or ventilation started and kept on going for several hours!
Next to this, we had already fully paid for the hotel when booking online… but when we paid the citytax, they used the stored credit card information a few hours later to again charge us the full price of the room… after our complaints they cancelled this second charge, but this was another shocking occurrence - if we hadnt checked our creditcard they would have made us pay twice for the same night…
We are shocked, especially given the price and supposed high standards listed for this accomodation
