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Always clean

Arroganter, unfreundlicher Check-In, dann eine verstopfte Toilette und zum Ende wurde uns die von Hotels.com als Silver-Vorteil versprochenen 10 Dollar Guthaben pro Person und Tag nicht gewährt, weil man nichts davon wusste. Für mich darum das erste und letzte Mal Sonesta. Schade, denn eigentlich wäre das Haus schön, aber niemand scheint willens, was daraus zu machen.

I have had the experience of staying in numerous hotels previously, but unfortunately, the Stamford Suite fell short of expectations, particularly given its location in a city with a high cost of living. My disappointment was palpable. In contrast to the superior accommodations I encountered in some Third World countries, the Stamford Suite left much to be desired. Upon arrival, the front desk personnel failed to greet me, and when I expressed gratitude for the key, I wasn't acknowledged. Further inspection of the room revealed a dirty carpet with tears and a broken closet door. The environment triggered severe sneezing fits, which I later attributed to the dust accumulation on the windows and the unhygienic conditions under the kitchen sink, where I spotted mouse traps. When I attempted to check out, the onsite manager informed me that I wouldn't be able to do so without penalty. I explained my allergies to dust and dirty carpet, but was told I'd forfeit my payment. It was only when I threatened to share photographic evidence of the mouse traps that the manager became dismissive, questioning my reasons for exploring the area under the sink. I strongly advise against staying here

Excellenter Service.

The lady at the reception wanted to charge us an additional fee of 50% for an EARLY check-out. Not a LATE check-out, but an EARLY one. I have never seen a hotel like this in my entire life. In the end, her friendly colleague pointed out to her that such a policy makes absolutely no sense.