„Deeply Disappointing — Poor Service & Poor Rooms
I booked a Premium Superior Double Room and contacted the hotel multiple times over three weeks about an extra bed for our toddler. No response. At check-in, we were told the extra bed would come at a significant additional charge — around a third of the room rate. When I asked for any goodwill gesture, I was refused. Breakfast was also priced as a costly add-on per adult.
I had also found a cheaper rate directly through Accor and asked if my ...
„Expectations for The Empire Brunei were very high beforehand. The wording of the self-declaration on their website is:
"Truly one of the finest golf, meeting and spa resorts in the Asia Pacific Region."
Unfortunately, we did not find the service and quality of the hotel to be that good. We were bitterly disappointed!
The service is extremely below average for a 5-star hotel. The management is clearly overwhelmed by the quality mentioned. Gold decorations are no help if basic points are not ...
„Good location. Ladies at the desk were very helpful. Good choice if you want something cheap. The room was in poor condition and needs a remodel. The wallpaper is peeling and there are stains on the carpet. “
Dies ist der niedrigste Preis pro Nacht, der in den letzten 24 Stunden für einen Aufenthalt mit 1 Übernachtung von 2 Erwachsenen gefunden wurde. Preise und Verfügbarkeiten können sich ändern. Es können zusätzliche Bedingungen gelten.
