6/10 – Okay
Paul
28. Nov. 2025
Gut: Sauberkeit und Zustand der Unterkunft
The experience was okay, but there were some aspects which have lowered my rating. The room was satisfactory, but as a 'Duluxe' appartment it was underwhelming, the furnishings were a bit worn and it lacked basic items such as bedsite lamp. When I arrived I only provided with one small towel, so I had to ask for more. After a few days I went to raise some more issues with reception and management. I asked for new sheets and toilet paper. I also did not have a safety deposit box. I was incorrectly told that my booking did not allow any of this and I was told that I had to contact Expedia. After having to formally complain about these things they were resolved by a maid, but the experience was dissapointing. I also chose this property based on it having a Spa for massage, but there was no information. When I tried to book a treratment I struggled to get anything scheduled and when I did confirm an appointment I was waiting for an hour and nobody turned up. I wish I chose cheaper accomodation in a better location, such as Chapinaro.
Paul
Aufenthalt von 14 Nächten im November 2025