Check-in and check-out: digital. Struggles: a few. Host: don't worry about it we'll take care of it.
Arrival: The place is clean and looked nicer than it did in the pictures which say a lot, since the pictures looked really nice. This is consistent throughout the whole house, clean and nice.
The backyard: You're in a neighborhood but there's enough trees and overall quiet that helps you feel like you're tucked away. My brother: within minutes he's in a chair, in the backyard, reading his book.
TV: Huge, worked (and was easy and accessible). Couch: massive, let’s all watch a scary movie that night as the moon shines into the living room. BBQ: worked, clean. Coffee maker: worked. Lights: labeled. Instructions for everything: visible and simple. Why is the freezer warm? Check the binder, it's all there, give it some time. Next day, freezing. Jacuzzi: clean, press two buttons and you're good to go. Internet: here's your code, solid, worked the entire time.
Location: Subjective because everything is so close in Big Bear, but being off Moonridge is nice since it’s pretty central.
Overall: No complaints, we all loved the place and would happily return.