We had some trouble the first night with the front desk being a bit rude. It had me worried that it was going to be like that the whole way through, but every interaction with other employees after that point was great. Our experience did have some hiccups, but the compassionate and warm demeanor of the employees helped ease away that stress.
The rooms had light cosmetic damage throughout, which is to be expected in a hotel that allows dogs. There also appears to have been remodels that were done hastily on the rooms at some point. Everything was clean, comfortable, and functional, though. So I don't see it as much to complain about.
The location itself is what you'd expect from an inn in a small town. A lot of department stores are nearby despite this, and it was 30 minutes from everywhere we wanted to go, no matter the direction.
While you can find nicer hotels, this one is a reliable one with [most of] the staff being the friendly difference that I think is a harder pressed thing to find.
