The Hilton Garden Inn has always been my "go to" place when visiting Bartlesville. I love the location, the welcoming lobby and the nicely furnished rooms. The morning meal options are inexpensive and much better than the "free breakfasts" at other hotels. What I didn't like was the cleanliness of the room and the outside appearance of the hotel. My visit was just before the OK Mozart Festival. It was a time for the hotel to shine. Instead it likely was an embarrassment for both Hilton and Bartlesville. Weedy flower beds, saplings growing up through shrubs and landscape mulch covering the sidewalk at the entrance are not appealing. Upstairs the shower door barely opened and the sink faucet creaked and groaned when you turned it on and off. Clearly, room maintenance is no longer necessary at this hotel. But, then, deep cleaning no longer seems to be necessary either. It was instantly obvious where the vacuum never went. Along the baseboards, between the night stand & wall and under the bed there was a disgusting layer of dust and dirt on the carpet.
Maybe it's a sign of the times . . . staff shortages, budget cuts, employee turnover, etc. Maybe it's due to incompetent management and unsupervised or uncaring employees. Whatever the reason, Hilton needs to address these shortcomings and others to keep this once beautiful property from going to seed.
