„Expectations for The Empire Brunei were very high beforehand. The wording of the self-declaration on their website is:
"Truly one of the finest golf, meeting and spa resorts in the Asia Pacific Region."
Unfortunately, we did not find the service and quality of the hotel to be that good. We were bitterly disappointed!
The service is extremely below average for a 5-star hotel. The management is clearly overwhelmed by the quality mentioned. Gold decorations are no help if basic points are not ...
„Good location. Ladies at the desk were very helpful. Good choice if you want something cheap. The room was in poor condition and needs a remodel. The wallpaper is peeling and there are stains on the carpet. “
„What a great facility, complemented by good customer service. Proper hotel room size, queen size beds, en-suite, and all without leaving the airport- and at a reasonable price. Nice bonus of providing vouchers to use at the vending machines for drinks / snacks. This gives you more flexibility the an airport lounge.“
„Sehr gepflegt, Lage ein bisschen ausserhalb des Zentrums, aber kein Problem, der kostenlose shuttele bringt einen überall hin. Personal extrem freundlich, eine wahre Wohltat. Es wird irgendwo in Brunei von einem sehr schönen Strand gesprochen, Hotel hat uns ausdrücklich gewarnt, zuviele Salzwasserkrokodile, wie übrigens auch in der Nähe des Hotels gegenüber am Fluss. Keinerlei Panik und Sorge.
P. Kochs“
„I like the hotel only once wasn't so pretty ... the Wi-Fi was bad. Sometimes I couldn't work. And the rooms not so bright. The stuff was very friendly. The breakfast was acceptable. There was something for everyone, but the melon was the most delicious. Good is also the swimming pool.
I also appreciated that there are two restaurants within the hotel: a simple restaurant offering good local cuisine, and a very refined Japanese restaurant catering to more discerning tastes. Hotel guests receive ...