6/10
Beautiful new hotel, nice rooms, altbiugbpretty noisy from the street despite modern standard. Nice restaurant and bar on the rooftop. Experience was however mediocre. We wanted to check in at 2 pm, room wasn’t ready, they told us that they would give priority to clean room. Eventually ready at 3:30 pm. Then we got the keys and we entered a room where Someone just installed himself. Very embarrassing. Back at the reception they gave us another room and they gave us a 100 usd credit. Nice. We thought. At checkout they said that the 100 usd credit was on file. I believed them but when checking the invoice they sent by email the credit did not appear. I mailed then twice. No feedback. This is a very disappointing customer experience.
Rolf
Aufenthalt von 1 Nacht im April 2023