Overall we were happy with our stay, however if we return to Ilha Grande we probably wont stay here again.
The main reasons for this were poor communication and value for money. Regarding communication, as an example, we booked a boat pick up from the property for 10am to take us to a beach. We were told that morning that the boat will arrive between 10 and 10:20am. Despite being ready on time, the boat had left without us and we had to wait a further 45 minutes for another. Also, we were told if we wanted to be picked up Abraao town to go back to the property or vice versa, we had to WhatsApp reception. We did this one evening and got no response despite asking twice for confirmation of whether the boat was going to come. Fortunately it did, however the lack of a response was frustrating.
Regarding value for money, we expected the room to be decorated nicer than it was, and also found additional charging annoying e.g. you are charged for the boat transfer into the town, per person, for each way. This was strange considering the price we were paying per night was fairly high, and the alternative was to hike 25 minutes which depending on the time of day, requires you to wade through water.
Lastly, we were also Expedia VIP members so expected to recieve our free drink, however this was never mentioned and we never recieved it.
On a positive note, the property was very clean, breakfast was good, and the view from the room was lovely.
