I’ve lived in Latham for years and, while dealing with a home repair, I booked a night at The Century House—partly for convenience and partly out of curiosity. Sadly, the experience was very disappointing and not worth the $150+ per night price tag.
At check-in, I was greeted by a front desk woman (I believe her name was Za—a heavier-set, middle-aged woman) who was shockingly rude and condescending. I asked whether debit cards were accepted for incidentals—a common question—and she replied sarcastically, “If you have no money on it, then no.” It was unnecessarily insulting and set an uncomfortable tone for my stay. I tried not to take it personally, but professionalism should be standard in hospitality.
The first room I was given smelled strongly of mildew, had stained furniture, non-working AC, and felt totally neglected. I called the desk and was moved to a better room, which I appreciated, but the damage was done.
In hindsight, I should’ve booked the Hampton Inn or Hotel Trilogy. I wanted to support a local, historic spot—but I won’t be returning or recommending it.
Had Za been even remotely polite, I might’ve overlooked the room issues. But when bad service meets poor upkeep, it leaves a lasting impression—and not a good one. I’m honestly baffled by the positive reviews. Maybe they’re from wedding guests or nostalgic diners, but my experience was far from pleasant
