Finde Alandalus Mall Hotels

„One of the staff was very rude“

„Super zufrieden “

„Calm and cool hotel “

„Nicht zu empfehlen “

„Utmerket“

„Keep up the good work! “

„Fantastisch “

„Booked 2 family suites. They gave us one and we had to tell them to give us the suite we booked and changed rooms. Then we got to the rooms and no towels. Asked for 6 towels since there were 3 people staying in each room, and they only gave us 2 towels saying that they didn’t have enough so we had to share. There were stains on the bedsheets and floor. No shower curtains so water dripped everywhere“

„I had the worst customer service experience with Mbaat. I booked a property in mid-July and paid in full upfront through Expedia. On check-in day, we were left waiting a long time with my kids while the staff claimed no payment was made. Even after I sent proof via WhatsApp, I received no response for a while, then was told the payment was “not complete.” I had to call Expedia to resolve the issue. Because of this experience, I will never return to Mbaat or recommend them to family and friends.“

„Alles war top! Die Lobby, die Gänge und vor allem unser Zimmer waren immer ordentlich und sauber. Auch das spätere Auschecken um eine Stunde verlief problemlos.“