„The room was clean and comfortable. The breakfast service area was very well designed and worked much better than most. The breakfast was excellent.
Our only complaint was that apparently someone in an adjoining room was smoking in their bathroom with the vent fan. In any event, cigarette was coming into our bathroom. After I turned on our vent fan, the smoke was expelled, and everything smelled clear again in a short time.“
„The front desk staff were very helpful with the many problems we ran into at the property. First, we had mice running through our hotel room. That already threw us off, but we tried to enjoy the stay and hoped we were imagining things. Kids kept banging on our door and waking our newborn. We reported it to the front desk; the woman there wanted to help, but there wasn’t much they could do. After the constant banging sent our baby into a full crying fit, we had to leave. She refunded our stay.“
„Our room’s carpet was extremely dirty—after walking on it, the bottoms of my feet actually turned black. We also had ongoing issues with our key cards and had to have them reactivated every day of our stay, which was very frustrating.
Housekeeping service was not provided daily, and we were told that we needed to request it when we wanted our room cleaned. We requested that our room be cleaned and that we receive fresh towels, but no one came that day. We had to ask again, and housekeeping ...