Basierend auf 1.593 geprüften Bewertungen
3,6 Sauberkeit der Zimmer
3,9 Service
3,6 Komfort der Zimmer
3,3 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden aus Edmonton
Veröffentlicht am 30.04.2024
It’s clean and convent location
Kommentar von Hotelmanagement
01.05.2024 von General Manager, Hotelmanagement
Dear Isabel,Thank you for choosing Radisson Hotel and Conference Centre West Edmonton and sharing your positive feedback! We're thrilled to hear you found our accommodations clean and convenient. We hope to welcome you back for another fantastic stay soon!
von einem verifizierten Reisenden
Veröffentlicht am 28.04.2024
Good
Kommentar von Hotelmanagement
28.04.2024 von General Manager, Hotelmanagement
Dear Mahawa,Thank you for choosing Radisson Hotel West Edmonton! We're thrilled to hear you had a fantastic stay with us. Your 5/5 rating means the world to us. We look forward to welcoming you back soon.
von einem verifizierten Reisenden
Veröffentlicht am 24.04.2024
Kommentar von Hotelmanagement
26.04.2024 von General Manager, Hotelmanagement
Dear Celina,Thank you for staying with us. It is always encouraging to see positive feedback. We try our best to provide you the most comfortable stay. We hope to serve you even better soon! Stay Healthy!
von einem verifizierten Reisenden
Veröffentlicht am 22.04.2024
All around fantastic stay. Restaurant on site had tremendous food. Staff were outstanding. Everything was very clean and well taken care of. Location was pleasantly quiet, and very accessible. We will definitely stay here again if needed while in Edmonton.
Kommentar von Hotelmanagement
22.04.2024 von General Manager, Hotelmanagement
Dear Sandra,Thank you for staying with us. It is always encouraging to see positive feedback. We try our best to provide you the most comfortable stay. We hope to serve you even better soon! Stay Healthy!
von einem verifizierten Reisenden
Veröffentlicht am 21.04.2024
Kommentar von Hotelmanagement
22.04.2024 von General Manager, Hotelmanagement
Dear Matt,Thank you for taking the time to share your feedback with us. We truly value your perspective and are grateful for your honest review of your recent stay at Radisson Hotel and Conference.We're sorry to hear that your experience fell short of expectations, and we appreciate you bringing this to our attention. Your feedback is invaluable as we continually strive to enhance our guests' experiences and exceed their expectations.We would love the opportunity to learn more about your specific concerns and how we can improve. If you're willing, please reach out to us directly at [hotel contact information]. Your insights will help us address any issues and ensure that future guests enjoy a seamless and enjoyable stay with us.Once again, thank you for choosing Radisson Hotel and Conference. We hope to have the opportunity to welcome you back and provide you with an exceptional experience that reflects our commitment to excellence.Warm regards,
von einem verifizierten Reisenden
Veröffentlicht am 21.04.2024
Check in was slow. Long line of people checking in and only one person at the front desk.
Rooms are old with patches in the ceiling. But clean and bed was comfortable.
It was ok otherwise. Typical cheaper hotel to stay at.
Kommentar von Hotelmanagement
22.04.2024 von General Manager, Hotelmanagement
Dear Micheal,I'm truly sorry to hear about the challenges you encountered during your stay at the Radisson West Edmonton. Your feedback is incredibly important to us, and I sincerely apologize for any inconvenience caused by the slow check-in process and the condition of the rooms. Rest assured, we take your comments seriously and will address them with our team to ensure improvements are made promptly. We strive to provide each guest with a comfortable and enjoyable experience, and it's disheartening to hear that we fell short of your expectations. If there's anything specific you'd like to discuss or if there's anything we can do to make it right, please don't hesitate to reach out. We truly appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm Regards,
von einem verifizierten Reisenden
Veröffentlicht am 20.04.2024
Staff are very friendly, but the rooms are old. Not dirty but just old. Sink in the bathroom is not draining properly.
Kommentar von Hotelmanagement
21.04.2024 von General Manager, Hotelmanagement
Dear Violet,Thank you for sharing your recent experience at Radisson Hotel and Conference Centre. We are pleased to hear that you found our staff to be friendly, as providing exceptional service is one of our top priorities.We sincerely apologize for any inconvenience caused by the condition of the rooms and the issue with the sink drainage. Please know that your feedback has been shared with our maintenance team, and we are actively working to address these concerns to ensure a more comfortable stay for our guests.At Radisson, we are committed to continuously improving our facilities and services, and your feedback serves as valuable insight into areas where we can enhance the guest experience.We appreciate your honesty and hope to have the opportunity to welcome you back for an improved stay in the future.Warm regards,
von einem verifizierten Reisenden
Veröffentlicht am 20.04.2024
Extremely disappointed. Booked 2 queen room and received 1 king room on check in!
Kommentar von Hotelmanagement
20.04.2024 von General Manager, Hotelmanagement
Dear Melissa,We're deeply sorry to hear about the disappointment you experienced during your recent stay at Radisson West Edmonton. Please accept our sincerest apologies for the oversight in providing you with a different room configuration than what you had booked. We understand the importance of a comfortable and seamless stay, and we regret any inconvenience this may have caused you. Our team is committed to ensuring all reservations are fulfilled accurately, and we are investigating this incident to prevent it from happening in the future.While we can't change the past, we would like to make things right for you. If there's anything specific we can do to remedy the situation or if you plan to return to our hotel in the future, please don't hesitate to reach out to us directly.Once again, we apologize for the inconvenience, and we appreciate your understanding and patience.Warm regards,
von einem verifizierten Reisenden
Veröffentlicht am 16.04.2024
Kommentar von Hotelmanagement
17.04.2024 von Guest Services, Hotelmanagement
Dear Jamie,Thank you for taking the time to leave us a review and for choosing to stay with us at Radisson Hotel and Conference Centre. We are delighted to hear that you had an enjoyable experience during your recent stay, as reflected in your 4/5 rating.We greatly value feedback from our guests, as it helps us continually improve our services to provide the best possible experience. In your quest for perfection, we would like to understand how we can earn a 5/5 rating from you on your next visit. Your insights are essential to us.Could you kindly share with us what specific aspects of your stay could have been enhanced to meet your expectations for a 5/5 rating? Was there something you found lacking or any particular area where you feel we could make improvements? Your feedback will be instrumental in ensuring that we continue to provide outstanding service to all our valued guests.Once again, we appreciate your review and your willingness to help us strive for excellence. We hope to have the pleasure of welcoming you back to [Hotel Name] in the future, and we are committed to making your next stay even more enjoyable.If you have any further comments or suggestions, please feel free to share them with us. We are here to listen and make your future visits extraordinary.Warm regards,
von einem verifizierten Reisenden
Veröffentlicht am 15.04.2024
Kommentar von Hotelmanagement
17.04.2024 von General Manager, Hotelmanagement
Dear Karan,I hope this message finds you well and in high spirits!I was absolutely thrilled to receive your glowing 5/5 review following your recent stay at Radisson Hotel and Conference Centre. Your kind words truly warmed my heart and reaffirmed my commitment to providing exceptional service to each and every guest.Your feedback means the world to me, as it serves as both motivation and validation of my efforts. I strive to create memorable experiences for all our guests, and it brings me immense joy to know that I succeeded in making your stay enjoyable and comfortable.Your commendations will be shared with our entire team, as they are the driving force behind my dedication to excellence. I'm incredibly grateful for your support and encouragement.Once again, thank you for choosing Radisson Hotel and Conference Centre. I look forward to welcoming you back for another outstanding stay in the near future.Warm regards,
