Basierend auf 987 geprüften Bewertungen
3,9 Sauberkeit der Zimmer
4,1 Service
4,0 Komfort der Zimmer
3,7 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Veröffentlicht am 28.04.2024
This property is under renovation. A layer of dust is on most furniture. The air conditioning does not cool, only the fan works. Check mattresses. Our hide-a-bed mattress was covered in blood and urine.
Kommentar von Hotelmanagement
29.04.2024 von Amy, Front Office Manager, Hotelmanagement
Mr. Haigler,Please accept my sincerest apology for the experience you had here at Embassy Tulsa. This is not the excellence we strive for and my team and I will also be investigating the situation. We truly appreciate you bringing this to our attention. I will refund you for your stay and I am adding 30,000 points to your Hilton Honors account to use for a future stay with Hilton.
von einem verifizierten Reisenden
Veröffentlicht am 28.04.2024
Summer was amazing checking us in! We were originally booked in a room that wasn’t renovated but due to me having a 20 year birthday anniversary at this location, she moved us to a newly renovated room!
von einem verifizierten Reisenden aus NORMAN
Veröffentlicht am 26.04.2024
There was zero air. smelled terrible and sketchy people walking the halls.
Kommentar von Hotelmanagement
30.04.2024 von Amy, Front Office Manager, Hotelmanagement
Thank you for taking time to complete our survey. Here at Embassy Suites Tulsa, we strive to give our guests the best experience possible. We are disappointed that you had a bad experience, We have taken time to discuss these issues with our team and we will make appropriate changes to improve our guest experience. We hope you will give us another opportunity to show our hospitality and improvements in guest experience.
von einem verifizierten Reisenden
Veröffentlicht am 22.04.2024
I was an old dusty room everyone else in n my group was an a renovated clean room and I was send to a room right next to the construction area. I had a dripping faucet the whole time. I would never stay and that hotel ever again.
Kommentar von Hotelmanagement
26.04.2024 von Darshan, Hotelmanagement
Dear AIDEE, Thank you for sharing your feedback with us. We apologize for the experience you had during your stay. It's disappointing to hear that you were assigned to a room near the construction area with a dripping faucet. This falls short of our standards, and we regret any inconvenience caused. Your comments will be addressed internally to ensure improvements in our room assignments and maintenance. We hope to have the opportunity to regain your trust in the future.
von einem verifizierten Reisenden aus Melissa
Veröffentlicht am 14.04.2024
The property is undergoing renovations and the room we were given was pre renovation so there were bad smells, stains etc. The staff members were a bit indifferent and the breakfast food quality was on par with a lower tier hotel. We were not impressed with this stay at all.
Kommentar von Hotelmanagement
19.04.2024 von Darshan, Hotelmanagement
We're sorry to hear about your experience, Richard and Melissa. We apologize for any inconvenience caused by the ongoing renovations and the condition of the pre-renovated room. Your feedback regarding the staff's demeanor and the breakfast quality is concerning, and we'll address these issues internally to ensure improvements are made. Please know that your comfort and satisfaction are important to us, and we appreciate your patience during this transition period. If you're willing to give us another chance, we'd love the opportunity to provide you with a much more enjoyable stay in the future.
von einem verifizierten Reisenden
Veröffentlicht am 08.04.2024
Ice make on 7th floor did not work nor did Ice maker on 5tt floor work. Every trash can in the ice vending areas for floor 5, 6 and 7 were full the entire weekend.
Kommentar von Hotelmanagement
12.04.2024 von Darshan, Hotelmanagement
Thank you for your feedback, Brad. We're pleased to hear that you enjoyed the service provided by our staff and found our property conditions satisfactory during your stay. However, we apologize for the inconvenience caused by the non-functional ice makers and the full trash cans in the ice vending areas on floors 5, 6, and 7. Your comments are valuable to us, and we'll address these issues to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope to welcome you back for an even better stay next time.
von einem verifizierten Reisenden
Veröffentlicht am 21.03.2024
No one told me there was going to be construction and the pools were going to be closed and I brought my kids to go swimming in particular. Also it was hot and noisy and dirty everywhere.
Kommentar von Hotelmanagement
22.03.2024 von Darshan, Hotelmanagement
Dear Jared, We apologize for the disappointing experience you had during your recent stay with us. We regret any inconvenience caused by the ongoing construction and the closure of the pools, especially since you were looking forward to swimming with your family. Additionally, we apologize for the discomfort caused by the heat, noise, and cleanliness issues. Your feedback is essential, and we'll use it to improve our communication and service. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.
von einem verifizierten Reisenden
Veröffentlicht am 17.03.2024
The staff was extremely great. Very prompt when calling the desk and asking for supplies.I do wish i would've known it was under construction and that the pool wasnt open when i was booking. We didnt have heat in the room for both nights, the tv wasnt connecting to internet, had trouble with hot water our last morning. Breakfast was a little on the cooler side. Wish it wouldve been hot.
Kommentar von Hotelmanagement
20.03.2024 von Darshan, Hotelmanagement
Dear Jennifer, Thank you for sharing your feedback with us. We're delighted to hear that you found our staff to be extremely helpful and prompt in addressing your needs. However, we apologize for any inconvenience caused by the ongoing construction and the issues you encountered with the room amenities, including the lack of heat, TV connectivity, hot water, and temperature of the breakfast. Your comments are invaluable, and we'll address them internally to ensure improvements. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory experience in the future.
von einem verifizierten Reisenden
Veröffentlicht am 17.03.2024
They’re under construction right now and my kids were not able to swim which was one of the main reason we wanted to stay. Also we were woken up at 8 in the morning to men drilling and hammering. Also we had trouble with getting hot water. It definitely wasn’t an amazing experience.
Kommentar von Hotelmanagement
20.03.2024 von Darshan, Hotelmanagement
Dear Jana, We sincerely apologize for the inconvenience caused by our ongoing renovations during your stay. We understand the disappointment regarding the unavailability of the pool and the disturbance caused by the construction noise. Additionally, we regret the trouble you experienced with getting hot water. Your feedback is important to us, and we'll use it to make necessary improvements. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable experience in the future.
von einem verifizierten Reisenden
Veröffentlicht am 15.03.2024
Kommentar von Hotelmanagement
20.03.2024 von Darshan, Hotelmanagement
Dear Jennifer, We're deeply sorry to hear about your experience. Your feedback is invaluable, and we apologize for any shortcomings during your stay. We're committed to improving and hope to have the chance to provide you with a better experience in the future.
