I've enjoyed the pool. But the hottub wasn't working. The front desk wasn't helpful in finding us a king size bed because we made reservation from a third party.
Kommentar von Hotelmanagement
22.04.2024 von Guest Relations Management, Hotelmanagement
Dear Duane, We're happy to hear about your fantastic experience at our hotel, especially your enjoyment of our pool! It's always wonderful to know that our guests are making the most of our amenities. We're truly sorry to hear about the hiccup with the hot tub not being operational during your stay. Rest assured, our maintenance team is already on it, working diligently to ensure it's back up and running for future guests to enjoy that luxurious soak. Regarding your request for a king-size bed, we apologize for any inconvenience caused by the confusion. While reservations made through third parties can sometimes present challenges, we always strive to accommodate our guests' preferences to the best of our ability. We hope that despite these minor setbacks, you still had an enjoyable stay with us, and we look forward to welcoming you back for an even more exceptional experience in the future!