Basierend auf 986 geprüften Bewertungen
4,2 Sauberkeit der Zimmer
4,3 Service
4,2 Komfort der Zimmer
4,0 Allgemeiner Zustand
Von Expedia geprüfte Bewertungen
von einem verifizierten Reisenden
Gut
Veröffentlicht am 29.08.2019 auf HotelsFür eine nacht ok.
von einem verifizierten Reisenden aus Germany
Veröffentlicht am 10.10.2018 auf Hotels
Convenient location next to a mall. Clean room and nice indoor pool.
Kommentar von Hotelmanagement
11.10.2018 von Guest Relations Manager, Hotelmanagement
Dear guest,
Thank you very much for your review.
Our guests’ satisfaction is our top priority and we are pleased to hear that we met all your expectations . We look forward to your next visit and we will work hard to provide you another fine hotel experience.
von einem verifizierten Reisenden
Veröffentlicht am 05.08.2016 auf Hotels
von einem verifizierten Reisenden
Veröffentlicht am 27.04.2024
Great for a family weekend stay. Friendly staff, fantastic vibe and lovely breakfast options.
Kommentar von Hotelmanagement
28.04.2024 von Manager, Hotelmanagement
Hello Amanda,We're thrilled to hear you enjoyed your family weekend stay with us! Our team appreciates your kind words about the friendly staff and fantastic vibe. We're glad you liked our breakfast options as well. For any future stays, please don't hesitate to reach out to our management team.
von einem verifizierten Reisenden
Veröffentlicht am 22.04.2024
I've enjoyed the pool. But the hottub wasn't working. The front desk wasn't helpful in finding us a king size bed because we made reservation from a third party.
Kommentar von Hotelmanagement
22.04.2024 von Guest Relations Management, Hotelmanagement
Dear Duane, We're happy to hear about your fantastic experience at our hotel, especially your enjoyment of our pool! It's always wonderful to know that our guests are making the most of our amenities. We're truly sorry to hear about the hiccup with the hot tub not being operational during your stay. Rest assured, our maintenance team is already on it, working diligently to ensure it's back up and running for future guests to enjoy that luxurious soak. Regarding your request for a king-size bed, we apologize for any inconvenience caused by the confusion. While reservations made through third parties can sometimes present challenges, we always strive to accommodate our guests' preferences to the best of our ability. We hope that despite these minor setbacks, you still had an enjoyable stay with us, and we look forward to welcoming you back for an even more exceptional experience in the future!
von einem verifizierten Reisenden
Veröffentlicht am 11.04.2024
Convenient to shopping and restaurants and was quiet. Easy access to old Santa Fe and museums.
Kommentar von Hotelmanagement
12.04.2024 von Guest Relations Management, Hotelmanagement
Dear Cortland, What a fantastic review—thanks a million for sharing your experience with us! We're absolutely thrilled to hear that you had such a stellar time during your stay and that we ticked all the boxes for you with a solid 5 out of 5 rating.It's awesome to know that our location was just what you needed, with easy access to all the shopping, restaurants, and attractions Santa Fe has to offer. And we couldn't agree more about the importance of peace and quiet—sounds like you found your oasis with us!We're delighted that you found getting to old Santa Fe and the museums a breeze from our hotel. Exploring the rich history and vibrant culture of the city is such a treat, and we're thrilled we could be your home base for it all.Your feedback means the world to us, and it's guests like you who keep our spirits high and our passion for hospitality burning bright. Can't wait to welcome you back for another unforgettable stay!
von einem verifizierten Reisenden
Veröffentlicht am 11.04.2024
Kommentar von Hotelmanagement
01.05.2024 von Guest Relations Management, Hotelmanagement
Dear Donna, We're glad to receive a perfect 10 out of 10 rating from you! Your feedback means the world to us, and we're delighted to hear that you had such a fantastic experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another memorable stay!
von einem verifizierten Reisenden
Veröffentlicht am 08.04.2024
I like that we stayed in the last room on the second floor.
Kommentar von Hotelmanagement
09.04.2024 von Guest Relations Management, Hotelmanagement
Dear Raul, What a delight to read your review! We're thrilled to hear that you enjoyed your stay with us, landing us a solid 4 out of 5 rating. Staying in the last room on the second floor sounds like quite the experience!It's wonderful to know that you appreciated your room location. We strive to ensure that every guest feels comfortable and at home during their stay, and it's fantastic to hear that we hit the mark with you.If there's anything specific you loved about your room or anything else we can do to make your next stay even better, please don't hesitate to let us know. We're always here to make your stay as enjoyable as possible!
von einem verifizierten Reisenden
Veröffentlicht am 07.04.2024
Hot tub not working and multiple things not working
Kommentar von Hotelmanagement
09.04.2024 von Manager, Hotelmanagement
Hello Marilissa,We regret to hear about your experience with the hot tub and other amenities during your stay. We apologize for any inconvenience this may have caused. Your feedback is important to us, and we will be sure to address these issues with our maintenance team for improvement in the future. Thank you for bringing this to our attention.
von einem verifizierten Reisenden
Veröffentlicht am 05.04.2024
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Kommentar von Hotelmanagement
09.04.2024 von Manager, Hotelmanagement
Hello Priscilla,We appreciate your feedback and regret to hear about your experience. Please feel free to reach out to our management team so they can further assist you with your concerns. Thank you for staying with us.
