Schlechter Service, in die Jahre gekommene Villa
Veröffentlicht am 10.09.2019 auf Hotels
Wir hatten die Villa mit Pool gebucht. Abgesehen davon, dass sie erst unsere Buchung nicht gefunden haben und uns dann auf Verdacht ewig warten liessen, weil sie das Zimmer erst einmal putzen mussten, ist diese Villa sehr in die Jahre gekommen und leider nicht gut gepflegt. Warmes Wasser gab es keines. Allgemein dürfte mehr Pflege in die Anlage gesteckt werden.
Kommentar von Hotelmanagement
23.09.2019 von Yaning, Hotelmanagement
Dear Mrs. Thank you for taking the time to write a review. I will try to clarified a few points. The evening before your arrival,we did received a email from you requesting a transfer from Medewi to our resort. The front desk was confused as your name was not in our guest list. I personally sent you two emails but you didn't reply. You arrived at 12 noon and we had still not received the reservation from Expedia. So the front desk try to find out about your booking. Finally we received it and at two pm our check in time you could move into the villa. The hot water in this villa is solar and work fine .you just need to wait until the hot water arrive. I apologize for any inconveniences you experienced. We have changed our policy about online booking where the guests arrived before we received it. I hope your had a great Bali holidays .