High pressure sales tactics for the iberostar "club" we're absolutely awful and wasted a full morning of our vacation.
Kommentar von Hotelmanagement
01.05.2024 von Quality Manager, Hotelmanagement
Thank you for choosing Iberostar Tucan & Quetzal for your recent holiday.Regarding The Club affiliation program, allow us to explain that it was created from the need to offer an exclusive experience both to our most loyal repeat customers and new arriving guests, with special benefits, in dream vacation destinations. We aim to provide options and information to our guests without any undue pressure. We regret to know this caused you an inconvenience, as their intention was not to make you feel uncomfortable, but to inform you and we apologize for this.We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,